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Ron Coleman has been appointed to the post of Head of Management Information Systems, at Garlands Call Centres. He was the former responsible for overseeing the Absence Management process for over 4,500 personnel as well as for generating key performance and absence...

The provider of contact center solutions, Concerto Software, has announced that it has acquired substantially all assets and certain liabilities of Dallas-based Positive Software Systems.   Formerly a Concerto Software Technology Alliance Partner, PSS provides...

Each year the threats diversify, and each year companies refine their responses. Bearing this scenario, Gartner Group Summit proposes to examine, in depth the strategies that are key to acquiring, measuring, implementing and managing effective IT security today....

Now in its 9th year, the Irish Contact Centre Awards, Conference & Exhibition is the must attend one-day event for the thriving contact centre industry in Ireland and Northern Ireland. The only event of its kind in Ireland, it is designed to provide you with all...

Banco de Imagens - Daily Picture Banco de Imagens-Geral Banco de Imagens-Quem é Quem Banco de Imagens - Centros de Contacto    

THUS Plc has been selected by FARICE (the international submarine cable system connecting Iceland and the Faroe Islands to Scotland) to design, install and maintain an optical backhaul network between FARICE's landing station in Castletown Northern Scotland and the...

Scottish Gas is opening a new contact centre at City Park in Glasgow. This move will create about one hundred new jobs.   The Company said this decision follows its success in selling energy services and home care products from Glasgow throughout Britain. Steve...

The Korean subsidiary of the global provider of business communications software, systems and services – Avaya – has opened a Solution Center in Seoul.   The Avaya Solution Center, opened jointly with its BusinessPartner, LLG CNS, is located at LLG CNS...

Edify Corporation, a global supplier of voice and speech solutions, has introduced a new comprehensive voice system that enables enterprises to build, execute and manage speech applications across the entire enterprise. Edify Voice Interaction Platform (EVIP) 9.0 is...

J.P. Morgan Chase & Co . call center employees have sued the bank for overtime work done without pay and in violation of federal labour rules, according to a release on Wednesday.   Filed in federal court in Houston this week, the complaint says that for at...

Most call centers have phones on the desktop, probably the ability for people to leave voice mail, maybe an e-mail address. Many even have an ACD to manage simple call routing and an IVR to ask the caller which department is needed. Assuming there's a business...

The supplier of media processing, network interface, call control and signal processing products -  Brooktrout Technology - has integrated its family of TR1000 speech processing boards with the Envox 6 Communications Development Platform. Through this combined...

In the first five parts of this series, we examined why it’s important to invest in, or upgrade, quality management (QM) and logging applications in your contact center, and focused on four leading vendors: NICE Systems, Witness Systems, Verint Systems, and etalk. In...