1445 — Blue Pumpkin Wins Best of Show Award in Performance Management at ICCM Chicago
The provider of enterprise workforce optimization solutions, Blue Pumpkin, has won the 'Best of Show' award for its newest performance management solution, Blue Pumpkin Advisor Express. The independent panel of industry experts, at the International Call Center...
3101 — NextiraOne implementa Contact Centre na Porto Editora
A Porto Editora seleccionou a NextiraOne para implementar um contact centre com várias dezenas de posições de agente que vai fazer o tratamento das diferentes interacções de voz, e-mail e voice callback. Este serviço tem como objectivo facilitar as interacções da...
3100 — Centro de Contacto Olímpico gerido por cliente da Altitude
O Call Centre Hellas, um dos maiores centros de contacto independentes no mercado grego e cliente da Altitude Software desde o início da sua actividade, em 1998, integra o consórcio que assegura o centro de contacto dos Jogos Olímpicos de Atenas, em conjunto com o...
3099 — Netopolis lança nova versão do CALLXPRESS
A Netopolis anunciou recentemente a nova versão da sua Solução de Mobilidade e Unified Messaging CallXpress. Com esta versão todas as mensagens de voz, fax e correio electrónico estão disponíveis através de um telefone, de um dispositivo sem fios ou de um...
3098 — RH mais envolvidos em Fusões e Aquisições
«Os recursos humanos estão a envolver-se mais nos processos de fusões e aquisições das empresas». A conclusão é de um estudo realizado pela Mercer Human Resource Consulting, conduzido num web briefing, em Junho passado, ao qual responderam 51 empresas na Europa...
3097 — Siemens fornece TI da CGD
A Siemens Business Services vai fornecer apoio à infraestrutura de TI (tecnologias de informação) da Caixa Geral de Depósitos, em todos os sites do banco em Portugal - incluindo a companhia de seguros Fidelidade Mundial -, por um período de três anos. A parceria...
1447 — Ari Sonesh, Cosmocom President and CEO
Banco de Imagens - Daily Picture Banco de Imagens-Geral Banco de Imagens-Quem é Quem
1446 — Enterprises Should Revisit Voice Self-Service Applications, advised Yankee Group
A few months ago, The Yankee Group published a report called Hosted Speech Applications are Poised for Growth, Increasing Competition and Volatility. It revealed that increasing competition and volatility voice self-service applications based on...
1444 — Cable & Wireless launches smarter contact centre
Cable & Wireless has launched a new network-based service for multi-channel contact centres. Its purpose is to enable them to handle customer communications via email, web contact requests and voice seamlessly. The Company, has explained that the new...
1443 — Nuasis NuContact Center 2.0 Supports Integration to Business-Critical Call Center Applications such as CRM, IVR
The IP contact center company, Nuasis Corporation, has released the 2.0 version of NuContact Center, a next-generation software for handling customer inquiries via the phone, e-mail, web and fax. This release includes new capabilities, such as SIP integration...
1442 — Austin Logistics Launches Valeo for Call Centers
Austin Logistics has announced the availability of a new product for inbound call centers, Valeo. By adding Valeos predictive analytics and value-driven queuing to their existing pre-agent routing systems, this provider says companies can improve treatment of...
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1436 — Nuasis NuContact Center 2.0 Supports Integration to Business-Critical Call Center Applications such as CRM, IVR
The IP contact center company, Nuasis Corporation, has released the 2.0 version of NuContact Center, a next-generation software for handling customer inquiries via the phone, e-mail, web and fax. This release includes new capabilities, such as SIP integration with...
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1433 — Nuasis NuContact Center 2.0 Supports Integration to Business-Critical Call Center Applications such as CRM, IVR
The IP contact center company, Nuasis Corporation, has released the 2.0 version of NuContact Center, a next-generation software for handling customer inquiries via the phone, e-mail, web and fax. This release includes new capabilities, such as SIP integration with...
1432 — Nuasis NuContact Center 2.0 Supports Integration to Business-Critical Call Center Applications such as CRM, IVR
The IP contact center company, Nuasis Corporation, has released the 2.0 version of NuContact Center, a next-generation software for handling customer inquiries via the phone, e-mail, web and fax. This release includes new capabilities, such as SIP integration with...
1431 — Nuasis NuContact Center 2.0 Supports Integration to Business-Critical Call Center Applications such as CRM, IVR
The IP contact center company, Nuasis Corporation, has released the 2.0 version of NuContact Center, a next-generation software for handling customer inquiries via the phone, e-mail, web and fax. This release includes new capabilities, such as SIP integration with...
1430 — Nuasis NuContact Center 2.0 Supports Integration to Business-Critical Call Center Applications such as CRM, IVR
The IP contact center company, Nuasis Corporation, has released the 2.0 version of NuContact Center, a next-generation software for handling customer inquiries via the phone, e-mail, web and fax. This release includes new capabilities, such as SIP integration with...
1429 — Nuasis NuContact Center 2.0 Supports Integration to Business-Critical Call Center Applications such as CRM, IVR
The IP contact center company, Nuasis Corporation, has released the 2.0 version of NuContact Center, a next-generation software for handling customer inquiries via the phone, e-mail, web and fax. This release includes new capabilities, such as SIP integration with...
1428 — Nuasis NuContact Center 2.0 Supports Integration to Business-Critical Call Center Applications such as CRM, IVR
The IP contact center company, Nuasis Corporation, has released the 2.0 version of NuContact Center, a next-generation software for handling customer inquiries via the phone, e-mail, web and fax. This release includes new capabilities, such as SIP integration with...