1534 — Outsourcing grows in Europe; market diversifies
The practice of outsourcing business, long popular in the United States and Britain, is gaining in acceptance in continental Europe and is diversifying rapidly from technology services to other business processes, reports Reuters. In Europe, more outsourcing...
1533 — Romanian cable operator offers voice services with Alcatel solution
Alcatel has announced that Romania's cable operator, RCS&RDS Group, is complementing its offerings with digital voice services using Alcatel's voice switching solution. This will enable RCS&RDS to easily migrate to a packet technology in order to deliver...
1532 — Converged Mobile Devices Expand Role Within Enterprise, IDC Says
Although corporate adoption of handheld devices (non-voice) is progressing at a crawl, the promise of productivity gains possible on converged mobile devices is increasing, says IDC. At the end of 2004, the research firm forecasts that 2.6 million converged...
1531 — Goodyear extends European customer service operation with Aspect
Goodyear Dunlop Tyres has extended the contact handling capacity of its European customer service operation by adding remote agents using an IP-based phone solution from Aspect Communications. The 18 new agents work alongside existing agents at Goodyears...
1530 — SER to launch new offering for contact centers
SER Solutions has unveiled a new next-generation outbound solution, CPS Enterprise Edition(CPS E2). CPS E2 is presented as the first enterprise solution that offers Real-time Portfolio Management, providing holistic, real-time management of call records,...
1529 — ShareBuilder Selects Talismas Multi-Channel CRM
Talisma has announced that Bellevue-based ShareBuilder Corporation has selected Talisma's Multi-Channel CRM suite to help deliver total customer integration and management of all customer communication channels. ShareBuilder Securities Corporation, an online...
1528 — Kingston Communications boosts broadband speeds as customers set to go 50 per cent faster
Broadband telephone company Kingston Communications has announced it is revamping its range of broadband services to offer faster speeds and no download limits - all at the current prices. This move will see KC providing some of the fastest ADSL broadband speeds in...
1527 — Brooktrouts SnowShore Media Server deployed in TMN Videomail Service
The supplier of media processing and call control products, Brooktrout Technology, has deployed its SnowShore Media Server, in the Portuguese mobile operator, TMN, as part of their new 3G Videomail service. Brooktrout partnered with Openwave Systems, Inc. to...
1526 — Brooktrouts SnowShore Media Server deployed in TMN Videomail Service
1525 — Alcatel and Verizon target small and mid-sized businesses
Alcatel and Verizon Communications have agreed to deliver managed communication services solutions, combining communications servers, applications, network services and management to small and mid-sized businesses (SMB). Under the arrangement, Alcatel and...
1524 — Avaya launches solution for Medium-Sized Businesses
Avaya has launched its first complete multimedia contact center solution for medium-sized businesses - Avaya Contact Center Express. The solution is said to extend the advanced customer service capabilities of large enterprises to any medium-sized organization,...
1523 — New laws increase demand for ACAS helpline
The Advisory, Conciliation and Arbitration Service (Acas) helpline has seen a 25 percent increase in calls in the last two weeks - up from 20,000 per week to 25,000 - mainly from employers asking about the new legislation on dispute resolution in the workplace. Acas...
1522 — New laws increase demand for ACAS helpline
The Advisory, Conciliation and Arbitration Service (Acas) helpline has seen a 25 percent increase in calls in the last two weeks - up from 20,000 per week to 25,000 - mainly from employers asking about the new legislation on dispute resolution in the workplace. Acas...
1521 — Surrey Police Contact Centre awarded
The Surrey Police Contact Centre has been commended for being one of the best in Europe.The centre has been recognised as matching the best private sector standards for call handling after receiving a highly commended rating in the European Call Centre of the Year...
3173 — FICHA TÉCNICA DA HABITAÇÃO – 5 de Novembro, Hotel Meliá (Parque das Nações, Lisboa)
O Portal Centro de Contacto realiza, no dia 5 de Novembro, o Fórum FICHA TÉCNICA DA HABITAÇÃO - 'Presente e Futuro do BI Imobiliário no Quadro da Habitação em Portugal'. O evento vai decorrer no Hotel Meliá (Parque das Nações). No dia 6 de...
3216 — Directions 2004 Balanço
A IDC realizou nos dias 12 e 13 de Outubro, no Centro de Congressos do Estoril, a conferência Directions 2004 sob o lema IT Governance and Business Value. Jorge Coimbra, Administrador da IDC, considera que o evento decorreu de um modo muito positivo e que o...
3219 — Últimas inscrições para Networkers Forum 2004 VoIP em destaque
Começou hoje o Networkers Forum 2004, que decorre até 22 de Outubro, no Centro Cultural de Belém, em Lisboa. Estão ainda disponíveis algumas vagas para a Conferência que se inicia amanhã e para alguns Workshops. Segundo a organização do evento, em destaque nesta...
3218 — João Picoito, Personalidade do Ano 2004 da Sociedade da Informação
A Associação para a Promoção e Desenvolvimento da Sociedade da Informação (APDSI) atribuiu o Prémio Personalidade do Ano 2004 a João Picoito. A entrega deste prémio, atribuído em função «do contributo de cada personalidade para o desenvolvimento da sociedade da...
3217 — Número de clientes das redes móveis estabiliza
Os mais recentes dados estatísticos compilados pela Autoridade Nacional de Comunicações (ANACOM) indicam a existência, no final do segundo trimestre de 2004, de 9,33 milhões de clientes das redes móveis, o que representa uma diminuição de 0,08 por cento face ao...
1520 — Loquendo TTS supports Mixed Language Texts and Emotional Expressivities
Loquendo, the global speech technology company has announced that a new European country has been added in its portfolio: Holland! Willem, the new male Dutch voice able of being as natural as never before, is the latest development in Loquendo's multilingual...
1519 — T-Online selects NICE Perform
NICE Systems has announced that it has received a significant deal from a leading European internet provider to implement NICE Perform in their contact centers. On the release note, Nice Systems says this leading ISP needs to ensure it exceeds customer...
1518 — Witness Systems Names Tom Bishop to Board of Directors
Witness Systems has appointed Tom Bishop to its Board of Directors. With this designation, the Company expects to bring in his extensive background and expertise in a wide range of technologies, with particular strength in the Voice over Internet Protocol (VoIP)...
3215 — APC lança Biometric Password Manager
A American Power Conversion Corporation (APC) lançou o Biometric Password Manager, um scanner pessoal de impressões digitais que facilita aos utilizadores de computadores pessoais e portáteis a gestão das suas passwords. Baseado numa tecnologia de sensor de impressões...
3183 — Nuno Finisterra, director de Customer Operations da Radiomóvel
Nuno Finisterra, 36 anos, é o novo director de Customer Operations da Radiomóvel, assumindo responsabilidades ao nível da implementação do contact center, bem como das áreas de billing, aprovisionamento e definição dos processos de cliente. A nomeação reforça a equipa...
1517 — Case Study: Dover District Council Rings The Changes
As part of its ongoing commitment to e-Government and providing the best customer-focussed services, Dover District Council has been bringing benefits to thousands of people with state-of-the-art technology and the Benefits and Council Tax Helpline. Secured...