1615 — 3GSM World Congress 2005, Cannes
http://www.3gsmworldcongress.com/2005/congress/default.asp?url=event_schedule Links
1614 — 3GSM World Congress 2005, Cannes
1613 — Eurotel launches push to talk technology in Czech Republic with Nokia solution
Eurotel Praha has launched the Czech Republic's first Push to talk over Cellular technology, using a state-of-the-art solution provided by Nokia. Eurotel will follow this initial launch of technology with a full commercial launch in early 2005. In addition to a...
1612 — Nortel achieves next generation Internet Protocol Qualification
Nortel has become the first networking company to complete the University of New Hampshire InterOperability Laboratory (UNH-IOL) phase II test regimen for IPv6, the next generation Internet Protocol. UNH-IOL is the industrys leading IPv6 lab, offering what is...
3000 — Seminario Productos para PYME en entorno Linux – Barcelona, 18 de enero
Computer Associates, conjuntamente con Red Hat, han organizado el seminario Productos para PYME en entorno Linux, orientado a las soluciones de almacenamiento de CA para entorno Linux . Un evento que tendrá lugar en Barcelona el día 18 de enero y en Madrid el día 20....
2998 — Mundo Internet 2005 Madrid, 13 al 15 de abril
En su próxima edición, el Congreso Nacional de Internet, Comunicaciones y Sociedad de la Información celebra su décimo aniversario. Por lo que Mundo Internet 2005 se convertirá en un cita especial para empresas, administraciones, técnicos y directivos de todo el mundo...
3320 — TMN lança serviço 3G de videochamada
A TMN lançou este mês um novo serviço 3G baseado em videochamada. O serviço 12400 permite aos clientes do operador aceder a um conjunto variado de conteúdos informativos e de lazer em vídeo, transmitidos em directo ou em diferido. Ver os noticiários dos diferentes...
2997 — Mensaje de Navidad – Equipo
En estas fechas tan señaladas, el Equipo Editorial del Portal Centro de Contacto quiere reafirmar, para el venidero 2005, el compromiso que adquirió ya hace cinco años. Momento en el que se lanzó a la aventura de trabajar para crear un ámbito de conocimiento...
1611 — The Lost Art of Saying Im Sorry, by Donna Fluss
Contact centers and service organizations get more than their share of irate complaints. In the course of a day, representatives speak with the best and worst of society. Good service representatives are able to rapidly de-escalate angry diatribes by placating...
1610 —
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1609 — Camelot selects HornbillS Supportworks ITSM solution to deliver superior customer service
The provider of IT support and service management solutions, Hornbill Systems, has announced it has been awarded the contract to supply Camelot Group plc, the UK National Lottery operator with a tailored IT Service Management solution. The contract is to supply...
1604 — Garlands named Contact Centre Agency of the Year
Garlands Call Centres has been named Contact Centre Agency of the Year by Marketing Magazine in its Agency of the Year Awards for 2004. The judges awarded the top prize to Garlands in recognition of 'huge growth' which was achieved 'thanks to its dedication to...
1608 — KPN chooses Siemens as IP partner
The Dutch network operator KPN has chosen Siemens as the strategic IP partner for its fixed network and mobile activities in the Netherlands, Belgium and Germany. The agreement entails Siemens Communications setting up a completely new IP environment for the whole of...
1607 — O2 and Vodafone sign roaming agreement for WLAN
Vodafone and O2 Germany will be able to use both network operators' WLAN hotspots throughout Germany, according to a recent roaming agreement. Customers conveniently pay their respective network operator's WLAN charges via their own mobile phone invoice. An additional...
1606 — Edify achieves VoiceXML 2.0 industry certification
Edify Corporation has announced that the Edify Voice Interaction Platform (EVIP) 9.0, has achieved VoiceXML 2.0 Certification through the VoiceXML Forum's Platform Certification Program. VoiceXML 2.0 Certification verifies that an application can be deployed in a way...
2996 — Avaya mejora su calidad de VoIP tras comprar Route Science
Hacerse con los servicios de Route Science ha supuesto para Avaya centrarse en el propósito de mejorar su oferta en lo que a calidad en las llamadas de voz sobre IP en entornos WAN se refiere. A pesar de esta reciente adquisición, Avaya pretende continuar...
2995 — Cystelcom renueva la certificación ATP-IPCC Enterprise de Cisco Systems
La oferta que ofrece la empresa española Cystelcom Sistemas para contact center multicanal se completa con la renovación de la certificación Cisco ATP-IPCC Enterprise, de Cisco Systems. Tecnología, para la versión 5.0, que ha sido diseñada con el fin de...
2994 — SHOOT! realiza la convocatoria de los Premios Imán 2005
La agencia de comunicación one to one SHOOT! se ha encargado de la creatividad y ejecución de la convocatoria e inscripción de campañas de los Premios Imán 2005. Galardones representativos dentro del sector del marketing directo e interactivo a nivel nacional que...
2993 — Juniper Networks presenta la plataforma TX Matrix
Con la próxima disponibilidad de la plataforma TX Matrix , Juniper Networks amplía su liderazgo en la construcción de las mayores redes de núcleo del mundo, gracias al software de sistemas de enrutamiento JUNOS que le proporciona un conjunto completo de...
2992 — Avanza se refuerza al comprar Idea Telemarketing
Los centros de atención al cliente son cada vez algo más imprescindible para el éxito de las empresas al mejorar la calidad de sus servicios con un mayor retorno de su inversión, según Luis del Olmo, director general de Avanza. Esa es la razón por la que la empresa...
3319 — Jornadas Saúde 7 de Abril (Inter.face), Lisboa
A Inter.face Saúde realiza, a 7 de Abril de 2005, as Jornadas Saúde. O evento terá lugar na Culturgest, em Lisboa. O evento será dedicado à temática Gestão da Informação Clínica do Utente. 2004-12-21 http://www.algebrica.pt Eventos - Conferências ...
1605 — easyJet Selects RightNow to Improve Customer Service and Save £750,000 on Operational Costs
easyJet has signed an on demand CRM deal with RightNow Technologies. The purpose is to enhance its customer service and save £750,000 on current operational costs. In accordance with this deal, easyJet will initially deploy RightNow Service across all seven of...
3317 — IT & Internet Security (IDC) 27 de Janeiro, Centro Cultural de Belém
A IDC promove no dia 27 de Janeiro o seminário IT & Internet Security. O evento irá abordar, no Centro Cultural de Belém, em Lisboa, as tendências e políticas globais de segurança. Sebastian Schreiber, especialista em IT Security, terá a cargo uma apresentação...
1603 — Witness Systems to Acquire Blue Pumpkin Software
Witness Systems has announced that it has reached an agreement to purchase Blue Pumpkin Software, Inc for approximately $75 million. Approximately $40 million of the purchase price is being paid in cash and the remainder in Witness Systems stock. The merger is...
3316 — Cécile Mengoli, Directora de Marketing da Nokia
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