Notícias – Actualidade
2420 — Nueva responsable de The Phone House
La primera cadena de distribución de telefonía móvil en Europa, The Phone House, ha nombrado a Sonia Sanz nueva Responsable de Selección de la empresa. Sanz, de 27 años y licenciada en Psicología, especializada en la Rama de Organizaciones por la Universidad Autónoma...
2419 — Fernando Gallego – Gerente de Cuentas de Presence Technology
Banco de Imágenes - ¿Quién es Quién?
1049 — Call recording – The difference between an ordinary sell and an up-sell. The opinion of Robert Wint, EMEA marketing director, Verint Systems
Call recording and analytics is fast becoming big business. It is enjoying an unprecedented level of attention in contact centres where managers from a broad cross section of industries are recognising the enormous implications it can have for improving standards of...
1048 — Lloyds TSB division implements Witness eQuality
Witness Systems announced that Lloyds TSB Asset Finance Division has implemented its eQuality software for use in four UK contact centres. eQuality ContactStore was installed to integrate quality call recording into the Division's customer service and consumer sales...
2738 — Seminário UBL – A Próxima Revolução no e-Business – 30 de Janeiro, Lisboa
O Departamento de Engenharia Informática do Instituto Superior Técnico (IST) e a Sun Microsystems promovem o seminário "UBL - A Próxima Revolução no e-Business". O evento, dedicado à Universal Bussiness Language (UBL) realiza-se no dia 30 de Janeiro, no IST, em...