Notícias – Actualidade
1076 — Noetica finds love in new outsourced call centre business
Noetica, a UK customer interaction management software provider, announced that Love TM Limited, a new London-based privately owned outsourced call centre organisation, has selected Noeticas contact centre management solution - Synthesys - and Script-Aware Predictive...
1075 — IKEA deploys IVR Solution from Nortel Networks
IKEA, one of the biggest home furnishings companies worldwide, has deployed interactive voice response (IVR) technology from Nortel Networks for its customer service centres in Germany and Switzerland. These local customer service centres offer support to IKEA's range...
2758 — 3G tão rápida como ADSL
A terceira geração móvel (UMTS) vai permitir velocidades de transmissão de dados 10 a 15 vezes superiores à tecnologia actual (GSM/GPRS), afirmou ontem o vice-presidente da Vodafone. Numa intervenção durante a Conferência Internacional integrada na Semana da Banda...
2757 — Clix prevê lançar no Verão Banda Larga sem fios
O Clix vai lançar em Portugal um serviço de Internet de banda larga residencial sem fios, que não requer telefone fixo ou móvel. O director geral da empresa do grupo Sonae, Pedro Pina, anunciou esta semana que deverá arrancar este Verão a comercialização deste...
1074 — No Space for CRM. The opinion of Michael Hulme, Chairman and Consultant Teleconomy (UK)
Why, given the huge investments in CRM systems, does most research demonstrate increasing customer dissatisfaction with service levels? In part, this can be put down to increasing levels of expectation that rise faster than it is reasonable to expect organisations to...