Notícias – Actualidade
2767 — SAP com novos directores de Alianças, Soluções e Formação
A SAP Portugal nomeou Rui Almeida para director de Soluções, Alianças e Suporte e Isabel Barata para Education manager. Os dois responsáveis visam impulsionar as áreas por que já são responsáveis, respectivamente as de parcerias nacionais e supervisão com a área...
1081 — DMG Consulting releases 2004 Quality Management/Liability Recording Product and Market Report
DMG Consulting has just announced the availability of 2004 Quality Management/Liability Recording Product and Market Report. This is an authoritative guide to the quality management (QM) and liability recording products, vendors and market including related...
1080 — Quality Management / Liability Recording market is expected to grow strongly in the next years. Interview with Donna Fluss, Principal, DMG Consulting
The author of the newly-launched The 2004 Quality Management/Liability Recording Product and Market Report predicts sales of QM and liability recording solutions will grow by 8 to 12 per cent and 10 to 15 per cent respectively in 2004, with even greater growth in...
1089 — Call recording – The difference between an ordinary sell and an up-sell. By Robert Wint, EMEA marketing director, Verint Systems
Call recording and analytics is fast becoming big business. It is enjoying an unprecedented level of attention in contact centres where managers from a broad cross section of industries are recognising the enormous implications it can have for improving standards of...
1088 — Actionable intelligence for the smarter enterprise. By Robert Wint, EMEA marketing director, Verint Systems
Actionable intelligence defines data that is not simply just there in historic ACD reports or reams of paper from your CRM system, but can actually be employed to derive real meaning and accordingly, make changes to the way a contact centre is managed, changes that...