BT will introduce new Ethernet services over its existing nationwide network, which is based on Alcatel's multiprotocol, multiservice portfolio. BT's Megastream Ethernet will run over the BT Multi-Service Intranet Platform (MSIP), at the heart of which is the Alcatel...

Massxess, a Dutch provider of customer-facing IN & IVR services to corporate and government clients, is to strengthen its service portfolio still further with the addition of an Ocean fastSSP switch from the international vendor Telsis. “With our IVR Manager...

ASC, a provider of integrated communications recording and quality monitoring solutions, announced the opening of its new Federal Government Division which will be dedicated to responding to the government’s expanding needs for secure voice and data recording...

Aspect announced the integration of the Aspect Enterprise Contact Server version 5.2 with Siebel business applications version 7.5. Aspect ECS, along with the Aspect Adapter for Siebel, supports the voice channel and ships ready for deployment. Building on the...