Notícias – Actualidade
1136 — BT launches QueueBuster
BT today announced the launch of BT QueueBuster, a new queue management system for contact centre environments. The tool, designed for call centres of 100 agents or more, gives customers the option to receive a return call, rather than waiting on the line. The system...
1135 — QPC and Knowlagent announce new collaboration
Quality Plus Callscan (QPC), a workforce solutions provider, announced a new partnership with Knowlagent. In collaboration with QPC, British Sky Broadcasting (BSkyB), chose Knowlagent as a key component of its corporate CRM initiative. BSkyB will be rolling out...
1134 — Verint and Customer Relationship Metrics partner
Verint announced that it has partnered with Customer Relationship Metrics to integrate their award-winning CATs (Completely Automated Telephone surveys) solution into Verints ULTRA Intelligent Recording. Customer Relationship Metrics, based in Sterling, Virginia is a...
2810 — Apresentação do Plano de Acção do Centro de Contacto – IBERIA
O Portal Centro de Contacto apresenta o seu Plano de Acção para o presente ano de 2004. A Apresentação, reservada a Profissionais e Directores de Centros de Contacto em Espanha, terá lugar no Hotel Emperador de Madrid (Gran Vía 53) na...
2809 — IV Feira de Emprego integra expositor da CRH – 27 e 28 de Fevereiro)
O Grupo CRH irá participar nos próximos dias 27 e 28 de Fevereiro na IV Feira de Emprego de Lisboa, a realizar no Fórum Telecom (Picoas). A empresa estará presente com um stand particularmente vocacionado para a recolha de candidaturas e actualização das suas bases de...