KANA announced Response Live, an assisted-service module for web collaboration, online chat and co-browsing that enables companies to provide real-time interaction over the internet. Web collaboration enables customer service agents to 'chat' customers through issues,...

KANA announced Response Live, an assisted-service module for web collaboration, online chat and co-browsing that enables companies to provide real-time interaction over the internet. Web collaboration enables customer service agents to "chat" customers through issues,...

KANA announced Response Live, an assisted-service module for web collaboration, online chat and co-browsing that enables companies to provide real-time interaction over the internet. Web collaboration enables customer service agents to "chat" customers through issues,...

Witness Systems announced a new strategic initiative that extends its eQuality contact centre application suite to back office environments. The company’s new eQuality Office offering helps organisations audit critical business functions to better understand the...

Relationship and experience: are they same phenomena or are they different? When consulting a dictionary they show similarity in meaning: Relationship is defined as quality of association between people, whereas experience is skill or knowledge acquired from an...