Notícias – Actualidade
1198 — Capita to provide support to Dixons Group customers
The Capita Group has signed a contract to provide extensive customer contact centre services to Dixons Group from the companys existing call centre facility in Sheffield. The five-year contract will see Capita handle the full range of routine customer contact...
1197 — Scottish City Cabs talks technology to beat telephone queue blues
Edinburgh Taxi firm City Cabs (Edinburgh) has found a high-tech way to ensure that customers can book taxis quickly however busy the phone lines. City Cabs managers had noticed that it was next to impossible to predict when the phone lines were going to be at their...
1196 — Teleopti and Damovo provide workforce management solution to Fexco
Fexco (franchisee of Western Union in Ireland, UK and Spain, an Irish provider of global payment services has chosen Teleopti and their partner Damovo to supply a workforce management solution to 200 agents in Killorglin and Cahirciveen. Teleopti Contact Center Coach...
2738 — El precio de no recibir spam
La Asociación de Marketing Directo estadounidense (DMA) ha publicado y enviado recientemente a la Comisión Federal de Comercio (FTC) un estudio que refleja como el registro federal para no recibir emails propuesto en Estados Unidos causaría unos costes de hasta 5.800...
2737 — El traslado de los Call Centers es un hecho
La nueva encuesta realizada por Deloitte Research a un total de 42 operadores de los sectores de las comunicaciones fijas, móviles y por cable, arroja como principal conclusión que éstos serán el siguiente sector en trasladar sus operaciones desde Estados Unidos hacia...