In the first three parts of this series, we examined why it’s important to invest in, or upgrade, quality management (QM) and logging applications in your contact center, and focused on two leading vendors: NICE Systems and Witness Systems . In part four of this...

Mobile Entertainment Market (MeM) is an European event entirely dedicated to Mobile Entertainment. Designed as a market rather than as a straightforward conference or exhibition, MeM, intends to create a single, accessible, annual meeting place that maximises learning...

“After several years of cost-cutting, financial restructuring, and asset divestitures, the telecommunications industry is investing for growth in managed services and outsourcing for enterprises, in multimedia content and video for consumers”, suggests Marc Winther,...