Avaya and its Gold BusinessPartner, CSS Telecom, have supplied the Dutch ministry of housing, town and country planning and environmental affairs (VROM) with a converged voice and data networking solution.   The ministry, comprising 4,000 employees, has decided...

Speech recognition software really is the “Rodney Dangerfield” of the self-service market place. It “gets no respect” no matter how good it is. And it is good today.Speech recognition is compelling technology because it appeals to the masses – it interacts in the most...

The provider of voice, video and data services, Qwest Communications, has announced it has signed contracts with more than 400 business customers to provide Qwest Web Contact Center (QWCC) services as part of the customers' call center solutions.   These...

The Aspect Uniphi Connect solution, has won the “Best of Show” award at the International Call Center Management Conference and Exposition (ICCM) held in Chicago.   The awarded solution consists in a hybrid call center product for deploying both PSTN- and...

Brazilian long-distance operator Embratel which was recently bought by Mexico's Telmex has cut some jobs, a union official said.   Luis Antonio Silva, president of the Telecommunications Workers Union, known as Sinttel, said Embratel had canceled the contracts of...