Notícias – Actualidade
1672 — Alcatel launches its new Mobile Service Level Management Solution
Alcatel has announced that it will launch its mobile Service Level Management solution (SLM) at the coming edition of the 3GSM World Congress. The new solution is designed to enable service providers to deliver high-quality service and satisfaction to their mobile...
1671 — Is your call center measuring up?
'Is your call center measuring up?' Edify invites you to access this recorded webcast, featuring Dr. Jon Anton, the world's leading expert in call center performance and best practice, and compare your call center's performance. And also to learn how speech...
1670 — Cosmocom Opens Europe, Middle-East & Africa Headquarters in the Netherlands and Appoints Ronald Rubens as VP EMEA
CosmoCom has announced the opening of its EMEA headquarters in Amsterdam and the appointment of Ronald Rubens, formerly one of Avayas EMEA executives, as Vice President for the region. CosmoCom established the new office and new EMEA VP position in response to its...
3083 — La Comisión Europea da el visto bueno a la VoIP
Europa no pondrá trabas al desarrollo de la telefonía por internet, conocida como voz sobre IP (VoIP), y que ya cuenta con un gran número de usuarios en EE.UU. y Japón. El Ejecutivo Comunitario ha reconocido en un informe que la VoIP tiene el poder de cambiar...
3082 — European Contact Center Exchange 2005, 21-22 Febrero, Hotel NH Grand Krasnapolsky, Amsterdam
La ciudad de Amsterdam va a acoger los próximos días 21 y 22 de febrero la 5ª edición del European Contact Center Exchange. El encuentro anual, con participación restringida a personas con invitación y que tendrá lugar en el Hotel NH Grand Krasnapolsky, intentará...