Notícias – Actualidade
1686 — Witness Systems identifies top ten Contact Centre focuses for 2005
Witness Systems has identified ten key issues that it believes will help drive contact centre workforce optimisation in 2005.According to the company, 2005 will see contact centre operators focus increasingly on the quality of agent performance and service provision,...
3426 — test
1685 — Orange enhances Customer Service in 10 Contact Centers across France with ULTRA
Verint Systems has announced that Orange, a division of France Telecom Group has selected Verint's ULTRA solution to help enhance the quality of the service it provides to its customers in 10 contact centers across France. The Orange Group, based in Paris, is...
1684 — Edify voice banking first financial services application to receive Microsoft Salt Certification
Edify Corporation, has announced that the Edify Voice Banking Application, a comprehensive, packaged speech solution received formal SALT certification from Microsoft Corporation. A Microsoft Speech Partner for the past year, Edify is the first member to receive...
1665 — Gartner Customer Relationship Management Summit 2005, 3-4 March, Hilton Metropole, London
CRM business strategy and its enabling technologies are as important as ever. Learn about the impact of service oriented architectures and web services and the latest CRM business strategies in order to create or optimise customer centric strategies. Europe Contact...