Notícias – Actualidade
3271 — Sertel mejora su servicio de atención al cliente con Infinity
Sertel ha encontrado en Infinity el soporte tecnológico que le permite ofrecer a sus clientes la mejor atención al cliente. Sertel apostó por Infinity al considerarla una compañía reconocida en tecnología aplicada al Contact Center y encontrar en ella un producto...
3270 — La AEECCC, en la conferencia de apertura del II Congreso Andino de Call Centers
La conferencia de apertura del II Congreso Andino de Call Centers, que se celebrará del 27 al 29 de abril en Bogotá, estará a cargo de José Luis Goytre, Presidente de la Asociación Española de Expertos en Centros de Contacto con Clientes (AEECCC), y que tratará sobre...
1715 — IBM Selects Witness Systems` Workforce Optimisation Software for Its IBM CRM Showcase
Witness Systems has announced that its software has been selected by IBM as a core solution for the 'IBM CRM Showcase', a specialised solutions demonstration facility operated by IBM Business Consulting Services. The IBM CRM Showcase features Witness Systems'...
1714 — Talisma Acquires KnowledgeBase.net
Talisma has announced the acquisition of KnowledgeBase.net, a provider of hosted and on-site Knowledge Management software for Customer Support and Self-service. Talisma will incorporate KnowledgeBase.nets technology, intellectual property and customer base...
1713 — Call Centre Frustration Drives Mobile Users Away
A survey by YouGov indicates that a quarter of UK young people have switched mobile service provider as a result of bad call centre customer service. The survey, of over 2,000 UK mobile users, conducted for software provider Corizon, found that the situation...