Contact center market consolidation continued in 2005 as Concerto Software announced its acquisition of Aspect on July 5. The sale of Aspect was expected, but what was surprising was the price paid, an estimated $1 billion in cash (based on total outstanding common...

The Toshiba Mobile Communications Division (MCD) has joined forces with Vodafone in an exclusive strategic marketing partnership to launch its first UMTS phone for the European market.  The Toshiba UMTS phone, TS921,  will be available from the beginning of...

Edify has introduced the latest version of its Voice Interaction Platform (EVIP) Release 9.5, a comprehensive voice system that enables organizations to manage every aspect of their voice and speech applications across the enterprise.   With EVIP...

Fluency Voice Technology , a provider of speech recognition applications for use in call centers launcheds its new Virtual Speech Agent (VSA) Suite, a fully integrated application suite that enables call centers to not only automate their call centre...

Apptec Voice Solutions, a solutions provider of network and telephony applications has selected Brooktrout’s speech platform for its next generation of digital dictation and transcription services. The service will use the media processing capabilities of Brooktrout’s...