beCogent, one of the UK’s providers of outsourced contact centre services, has announced that it is implementing the Knowlagent e-learning system as part of continued investment in customer service. Knowlagent’s dynamic learning environment schedules, manages and...

On September 26 and 27 more than 500 people attended IDC's 15th European IT Forum in Paris. This year's theme was IT innovation and business transformation. In addition to an overview of the main trends characterizing the European ICT market, the audience heard about...

Polish operator Polska Telefonia Cyfrowa, PTC, has signed a frame agreement with Ericsson to supply its 3G radio network, confirming Ericsson's leadership in 3G. The rollout will begin in 2005.   According to the agreement, Ericsson will deliver 3G radio network...

Genesys Telecommunications Laboratories announced that Vivento Customer Services GmbH (VCS) has opted to expand its customer service portfolio for enterprises, deploying Genesys Outbound Voice as a new managed customer interaction service. The extension of 750...