Information and communication technologies, or ICTs, play a key role in all our daily lives, in our work, education, public services and in our homes. More and more new and complex services can be accessed electronically through a range of devices. Yet access, service...

The 6th International Conference on ITS Telecommunications (ITST 2006) will be held in Chengdu on 21 - 22 - 23 June, 2006. After five previous editions, the conference is taking place for the first time in China. It will bring together engineers and scientists in the...

Many contact centers' directors consider offshoring to reduce customer care operational costs. When evaluating offshoring customer support centers, companies need to decide which services to offshore and where to locate them. Companies will realize the strongest...

The UK supplier of communications services to the public and private sectors, ntl:Telewest Business, launched a new IP Multimedia service based on Nortel technology. The new service integrates the benefits of video and voice calls, voicemail, e-mail and presence-based...

Vodafone Group Plc announced that, upon the conclusion of its Annual General Meeting on 25 July 2006, John Buchanan will become Deputy Chairman of the Board of Directors and the Company's Senior Independent Director, in succession to Paul Hazen who has decided to...