Notícias – Actualidade
2156 —
Banco de Imagens - Daily Picture Banco de Imagens-Geral Banco de Imagens-Quem é Quem
2155 — Dont Ask If You Cant Act – by Lior Arussy
Despite the tendency of companies in every type of industry to seek customer feedback through seemingly customer-centric surveys, the state of the customer experience and of the relationship between companies and customers remains tenuous. Companies continually fail...
2154 — Dont Ask If You Cant Act
Despite the tendency of companies in every type of industry to seek customer feedback through seemingly customer-centric surveys, the state of the customer experience and of the relationship between companies and customers remains tenuous. Companies continually fail...
2153 — Call centre queues are getting longer
New research shows callers can wait for up to 30 minutes at busy periods
Call centre queues are getting longer, according to new research from Netcall. The report analysed a sample of over 2 million queued calls across seven industry sectors in the first six months of 2006. On average, callers at busy periods had to wait just over 12...
2152 — Garry McGuire to Retire as Avaya CFO
Avaya announced that Garry K. McGuire will retire as chief financial officer and senior vice president, corporate development on December 31, 2006. McGuire will continue in a senior advisory role with Avaya through March 30, 2007. The company has engaged the CFO...