Notícias – Actualidade
1674 — OKI colabora com a Galiza
Oki Ibérica oferece parte da sua facturação ao Fundo de Ajuda aos danos causados na Galiza pelos derrames do Prestige OKI Systems Ibérica toma uma iniciativa de colaboração com a Galiza, confrontada com a catástrofe ecológica resultante do afundamento do Prestige...
433 — Aculab sponsors Interactive Intelligence EMEA partner conference
Aculab, the Milton Keynes (UK) based provider of computer telephony (CT) products, has announced that it is to be a premier sponsor of the annual Interactive Intelligence EMEA partner conference, to be held on 29 Jan. in Brussels and 31 Jan. in London. At the...
432 — HITACHI to showcase its latest Mu-chip and e-Government solutions at CeBIT 2003
Hitachi will be showcasing its awarded Radio Frequency Identification microchip (Mu-chip) at CeBIT 2003, to be hosted in Hannover, Germany, from 12-19 Mar. The Mu-chip meets a variety of end-user business requirements, including tracking the movement of products...
1673 — Vírus SQL Slammer ataca também em Portugal
No Sábado passado, o vírus SQL Slammer infectou os servidores a nível mundial, tornando a Internet mais lenta. Em Portugal o primeiro ataque deu-se um minuto e meio depois do ataque inicial, nos Estados Unidos. Eram 5h32 horas TMG (hora de Lisboa) quando o site do...
431 — SPECIAL REPORT: Facts and Figures of Call Centres in UK an Overview. Part II: Inbound and outbound activity
On average terms, UK call and contact centre activity ratio is 70 per cent inbound and 30 per cent outbound. UK contact centres receive a bulk of around 43 billion inbound minutes per year, with the majority being dealt with by 250-agents-and-over contact centres....