Notícias – Actualidade
1687 — Siemens vendeu um milhão de telemóveis em 2002
Em 2002, o Grupo Siemens registou no mercado português um crescimento das suas áreas de negócio e volume de exportações (as quais representam, hoje, 54,5% da facturação total), ao mesmo tempo que reforçou o investimento nas suas responsabilidades sociais e ambientais....
446 — Customers and agents the weakest links in CRM an insight on Vocalis report
UK businesses are not taking advantages of the opportunities presented by contact centres to support their brands and build customer loyalty. Rather, they are fire-fighting perennial and predictable problems such as large call volumes, fluctuations, peaks and a range...
445 — The man who set up the language for UK call centre industry
Steve Morrell decided to embrace ContactBabel project in January 2000, when the hyped-up technological frenzy was about to plummet. Nevertheless the project was settled in a burgeoning and maturing milieu: the call and contact centre industry in UK. As the Biblical...
1686 — WeDo University ultrapassa expectativas
O projecto WeDo University, lançado pela WeDo Consulting em conjunto com o Nova Forum (Instituto de Formação para Executivos da Faculdade de Economia da Universidade Nova de Lisboa), ultrapassou expectativas de colaboradores e organizadores, no balanço do seu primeiro...
444 — W3C issues VoiceXML 2.0 as a candidate recommendation
The World Wide Web Consortium (W3C) has just issued VoiceXML 2.0, a protocol for voice applications on the World Wide Web. VoiceXML 2.0 allows developers to create audio dialogs that feature synthesised speech, digitised audio, recognition of spoken and DTMF...