Notícias – Actualidade
454 — Peter Hall – Regional Director at Institute of Customer Service
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453 — Gary Pugh – Marketing Director of Oracle
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452 — Matthew Banks – Director Marketing Solutions EMEA Siebel
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451 — Robert Wint, marketing director, EMEA, Verint Systems.
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450 — The importance of SIX SIGMA for the quality of todays call centres. The opinion of Robert Wint, marketing director, EMEA, Verint Systems.
In certain process-centric industries, a practice called Six Sigma has evolved. Since its inception in business in Japan some years ago, it has already been adopted by the highly process driven, manufacturing industry in the US and other countries where it has...