In the effort to maintain a global market presence, companies face some tough challenges – such as cost effective management of multilingual and translingual processes. According to a survey by the VDI/VDE Center for Information Technology (Germany), the main...

Lloyds TSB Group has become the first UK financial institution to operate a completely paperless employee share scheme by deploying a telephony speech recognition service from UK’s speech technology company SRC. The telephone-based speech recognition service has been...

Aspect Communications Corporation, a provider of enterprise customer contact solutions announced the UK release of Scheduled Callback, the industry's customer callback technology to make use of workforce management capabilities. Using Aspect Scheduled Callback ,...