KANA announced the availability of KANA Service 8 software, its industry-leading application for multi-channel contact centre management. KANA outsourced development of the product to Accenture. In addition, the application provides the link between internal systems...

Online investing in Western Europe will grow by a compound annual growth rate of 10.5 per cent in the period from 2002 to 2007, according to the latest IDC forecasts. After the enthusiastic early years, the growth of European online trading accounts appears to have...

Initiative Software has been selected to provide synTelate, its screen customisation and scripting tool for use on the call centre agent desktop, to the business start-up Amicus Outsourcing Limited. SynTelate will initially be deployed across 65 seats of inbound,...

A GENDER NEUTRAL PRESCRIPTION Caller: I want to know why my husband's prescription drug was denied. Phone Rep: What was the drug prescribed for? Caller: His her. Phone Rep: Excuse me? Caller: His her. Phone Rep: Can you repeat that? Caller: His her! Phone Rep: I'm...

Organised by DCI and Penton Technology Media, CRM 2003 will offers a learning opportunity for anyone looking to implement a CRM strategy within their organisation. The top-level paid for conference and free exhibition will enable visitors to learn from the latest case...