Notícias – Actualidade
2457 — Altitude e CGE&Y interligam atendimento a clientes da SATA
A Altitude Software e a Cap Gemini Ernst & Young Portugal (CGE&Y) desenvolveram recentemente uma aplicação horizontal de CRM (Customer Relationship Management) para a companhia aérea açoriana SATA. Melhorar o relacionamento com os clientes e aumentar a...
2456 — Ranking de audiência da TVTEL revela que Grande Porto segue tendência nacional
Um estudo interno de audiências realizado nos últimos três meses pela TVTEL revelou que os primeiros cinco lugares no ranking são ocupados, respectivamente, pela TVI, SIC, RTP1, SIC Notícias e Hallmark (canal de cinema legendado em português distribuído pela TVTEL)....
826 — Aspect targets small and mid-sized enterprises with Iphinity
Aspect Communications, a provider of enterprise customer contact solutions, has announced Iphinity, a new suite of bundled solutions built specifically to meet the needs of small and medium-sized contact centres. The first new products of the Iphinity suite are Aspect...
825 — The intimate connection between customer satisfaction and ROI. By Donna Fluss, Principal, DMG Consulting
Customers choose to do business with companies that provide the products and services they need and deliver an outstanding experience. Customers expect excellent service and will quickly abandon a business relationship when service quality does not live up to their...
802 — E.U. casts a VOICE to the hearing-impaired
Through its VOICE project, the European Commission's Joint Research Centre (JRC) is developing awareness of voice-to-text (VTT) technology among users, systems producers and suppliers. The objective is to provide cost-effective help for citizens with hearing...