Repositório
Regulação
Faça a Sua Pesquisa
Categorias
Regulação de Centros Telefónicas
Publicações Recentes
3727 — Conhecido Programa do 15.º Congresso das Comunicações
A APDC anunciou hoje, 19 de Outubro, o Programa Preliminar do 15.º Congresso das Comunicações. O...
1937 — Hosted Recording/QM White Paper, by Donna Fluss
Donna Fluss, Principal at DMG Consulting, and author of 'The Real-Time Contact Center' has issued...
1936 — SITEL Chooses Altitude uCI as a Worldwide Customer Interaction Management Standard
Altitude Software, an independent contact centre solutions vendor, announced that Altitude...
Newsletter
Mantenha-se a par das nossas últimas publicações.
1580 — Talismas Enhanced NetAgent V6.6
Talisma has launched the 6.6 version of the comprehensive Multi-channel interaction management solution for contact centres, NetAgent. Key enhancements include a...
1564 — Call centers: new technology may oust offshoring
A new research by Datamonitor suggests speech-enabled self-service technology is set for call center growth. Recent Datamonitor studies have shown scope for...
1579 — BT chooses Nortel to deploy one of Europe`s Largest IP Telephony-Based Virtual Contact Centres
BT has signed a $5 million contract with Nortel to upgrade its contact centre infrastructure, that currently serves more than 500 business units across 124 sites in the...
1578 — BT to take full control of Albacom
BT has established an agreement with its three joint venture partners in Albacom to increase its ownership in the company to 100%. BT will acquire the 74% that it does...
2979 — 5º Aniversario del Portal Centro de Contacto 14 de Diciembre, Fundación Portuguesa de las Comunicaciones, Lisboa
El Portal Centro de Contacto celebra, el próximo día 14 de Diciembre, en la Fundación Portuguesa de las Comunicaciones, su 5º Aniversario. Y dentro de este acto, Centro...
2978 — Autelsi entregó sus premios anuales
La Asociación de grandes usuarios de Internet y de la Sociedad de la Información (Autelsi) ha realizado su entrega anual de galardones, con los que pretende fomentar el...