Repositório
Regulação
Faça a Sua Pesquisa
Categorias
Regulação de Centros Telefónicas
Publicações Recentes
4168 — Capco y Systar colaboraran para proveer monitorización en tiempo real de los procesos de gestión de ciclo de vida de clientes
El proveedor líder mundial en servicios de transformación integrados y soluciones para la...
4167 — Atos Origin obtiene la certificación ISO 27001:2005 en Brasil
La compañía internacional de servicios de tecnologías de la información Atos Origin, ha obtenido...
4166 — Nueva herramienta de Yahoo! Para mejorar sus servicios de publicidad móvil
Yahoo! ha presetado una iniciativa que incluye tres nuevos servicios: Yahoo Mobile Content Engine,...
Newsletter
Mantenha-se a par das nossas últimas publicações.
2154 — Dont Ask If You Cant Act
Despite the tendency of companies in every type of industry to seek customer feedback through seemingly customer-centric surveys, the state of the customer experience...
2153 — Call centre queues are getting longer
New research shows callers can wait for up to 30 minutes at busy periods
Call centre queues are getting longer, according to new research from Netcall. The report analysed a sample of over 2 million queued calls across seven industry sectors...
2152 — Garry McGuire to Retire as Avaya CFO
Avaya announced that Garry K. McGuire will retire as chief financial officer and senior vice president, corporate development on December 31, 2006. McGuire will...
2151 — Maroc Connect selects Alcatel for Euro 25 million phase one contract for fixed next-generation network
Alcatel has been selected by Maroc Connect, a Moroccan supplier of fixed and mobile telecommunications services, for the deployment of a next-generation network (NGN)....
2150 — Nokia and Orange enter software platform collaboration
Nokia announced collaboration with Orange to facilitate device customization and strengthen the role of S60 devices in Orange's device portfolio. The focus of the...
4177 — Vodafone contesta o sim à OPA sobre a PT
A Vodafone Portugal informou em comunicado que discorda e lamenta o sentido provável da decisão da Autoridade da Concorrência de não oposição à concentração Sonae/PT,...