Repositório
Conteúdos em Inglês
Histórico de Documentação
Versões de Conteúdos e Edições Profissionais em Português, Espanhol e Inglês.
Conteúdos em Inglês
Faça a Sua Pesquisa
Categorias
Regulação de Centros Telefónicas
Publicações Recentes
4071 — Fujitsu lança solução VoIP
A Fujitsu Services anunciou que começa a comercializar, no mês de Junho, uma nova solução de Voz...
4070 — Sonaecom garante 1% do capital da PT
A Sonaecom divulgou num comunicado enviado à CMVM que detém já 11.291.657 acções, representativas...
2102 — ICT for an inclusive society, Riga, Latvia, 11-13 June
Information and communication technologies, or ICTs, play a key role in all our daily lives, in...
Newsletter
Mantenha-se a par das nossas últimas publicações.
278 — Alcatel to acquire Telera to enter voice self-service market for voice and web convergence
Acquisition puts Alcatel and its Genesys subsidiary at forefront of $600 million voice self-service software market Alcatel in May 29 announced it has signed an...
277 — Enhanced Genesys Suite 6 delivers new standard of performance and resource optimization for Contact Centers
Version 6.5 boosts system performance across full suite of customer contact solutions Genesys Telecommunications Laboratories, Inc., an independent wholly-owned...
276 — Genesys Expert Contact transforms Enterprise Resources into Customer Service Assets
New Offering Delivers Customer Interactions Directly to Back Office, Branch and Field Locations Genesys Telecommunications Laboratories, Inc., a wholly-owned subsidiary...
275 — Genesys Gplus Adapter for PeopleSoft® CRM – Generally Available Worldwide
PeopleSoft Certifies Multi-Channel Offering for Enterprise Customers Genesys Telecommunications Laboratories, Inc., a wholly owned subsidiary of Alcatel (NYSE: ALA), in...
274 — Smaller call centres can act big with FirstPoint Business Edition
Rockwell FirstPoint Contact announces comprehensive capability and competitive pricing strategy for the small to medium enterprise Rockwell FirstPoint Contact, in May...
273 — CRM: Outsource Call Center
This case study is brought to you by Altitude With thanks to CRMXchange.com Call Center EC Support is an Outsourcing Multi-Media Call Center and an Application Service...
Repositório
Conteúdos em Português
Repositório
Conteúdos em Espanhol