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TabelaPublicidade_CC.pdf
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2107 — Real-Time Coaching Builds World-Class Contact Centers, by Donna Fluss, Principal at DMG Consulting
Coaching contact center agents yields impressive results it enhances the customer experience and...
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326 — KANA`s eCRM Solution Helps drugstore.com, inc. Reach an Award-Winning Level of Customer Service
Drugstore.com, inc. Garners Industry Recognition With Rapid Response to Customers KANA (NASDAQ: KANA), the leading provider of external-facing eCRM solutions, in July 9...
325 — KANA
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324 — Uncorking the Right CRM Case Study
by David Sims, CRMGuru.com Contributing Editor With thanks to CRMGuru.com In March 1998, Tim Horan, president of wine and spirits distributor Ed Phillips & Company of...
323 — CC European Tour
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322 — The PORTALs Contact Center
wwww.centrodecontacto.com/EuropeContactCenter offers a wide range of contacts to get in touch with us: Editorial & International Management: Manuel Melo...
321 — Taking the Stress Out of the Call Center: Preventing Operational Failure
by Hammer Technologies Thanks to CRMXchange.com In a recent survey of call center managers, 44% said that they had experienced a serious outage in their call center...
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