Repositório Histórico

Incoming Calls Management Institute (ICMI) offers the world's leading training programs and educational resources on call center management. ICMI is dedicated to...

Call centers in Europe: many US companies have chosen France as their pan-European call-center location. As a branch of the French government, Invest in France Agency...

Your Global Association For Customer Contact Management http://www.ccng.com/ Links Indústria - Associações    

International Call Center Benchmarking Consortium (ICCBC™) is forming an association of call center professionals to compare operating performance and identify the best...

The Customer Care Institute (CCI) is an international organization serving customer care professionals. We focus on customer care issues found in the Customer Service,...

ICSA is dedicated to promoting the development and awareness of the customer service profession through networking, education and research. Join the International...