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2123 — Witness Systems Strengthens Leadership Position in IP Recording; Surpasses 1,000th Implementation Milestone with Cisco Systems
Witness Systems has surpassed its 1,000th worldwide customer site deployment of Impact 360 IP...
2122 — New Contact Centre drives service improvements at South Hams District Council
A customer survey conducted within the South Hams district of Devon has revealed that customer...
2121 — ntl:Telewest chooses Ericsson to aid work on its voice network capability
ntl:Telewest has selected Ericsson as a technology and services partner to help with developments...
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404 — The World of Support 16th Help-Desk conference to be held 30 Apr. – 1 May in London
Leading help-desk support experts and practitioners will be debating the state of affairs of the industry at the 16th annual conference, organised by the Help Desk...
403 — Eight thousand call centres employing 640,000 in UK by 2005
According to a Datamonitor report, by 2005 the number of call centres in UK is expected to grow to 8,000, up from 6,000 in 2002, employing 640,000 personnel, a 28%...
402 — Microsoft Business Solutions Sponsors Technology For Marketing 2003
Microsoft Business Solutions announced its sponsorship of Technology For Marketing 2003. The support of Microsoft for TFM 2003 complements its entry into the CRM...
401 — Internet Telephony Magazine distinguishes Brooktrout`s Speech Recognition Platform
Brooktrout Technology, a provider of hardware and software platforms enabling applications for the New Network, has announced that its TR1000, an open systems...
400 — SPUeNTRUP and Voice Robots launch new CTI solution
SPUeNTRUP CTI and Voice Robots have launched a brand new concept for computer telephony integration. The solution is a highly available CTI connection between the...
399 — Future of CRM to be debated at Technology for Marketing 2003
Industry experts from trade associations, consultancy and commercial suppliers will be debating the question Whats the future of CRM?, the core keynote sessions...
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