Repositório
Conteúdos em Inglês
Histórico de Documentação
Versões de Conteúdos e Edições Profissionais em Português, Espanhol e Inglês.
Conteúdos em Inglês
Faça a Sua Pesquisa
Categorias
Regulação de Centros Telefónicas
Publicações Recentes
2143 — Teleformix Announces Forthcoming Release of ECHO 2.8
The developer of CRM / eCRM Enterprise-Class Software applications for the Banking, Insurance,...
2142 — Ericsson and Warid Telecom sign managed services contract in Bangladesh
Warid Telecom has awarded Ericsson with a managed services contract for its GSM/GPRS network in...
2141 — Nokia wins a global contract from Telenor for its cellular transmission solutions
Telenor has awarded Nokia a global frame agreement for cellular transmission solutions and...
Newsletter
Mantenha-se a par das nossas últimas publicações.
542 — Aspect releases solution for call centre queuing
Aspect Communications Corporation, a provider of enterprise customer contact solutions announced the UK release of Scheduled Callback, the industry's customer callback...
541 — T-mobile Austria opts for joint Philips and One STT SMS and e-mail messaging solution
Royal Philips Electronics business unit Speech Processing, a provider of speech recognition technology, and One Voice Technologies, a developer of 4th generation voice...
540 — German Ministry of Justice selects ScanSoft`s Dragon NaturallySpeaking
ScanSoft, a supplier of imaging, speech and language solutions, announced that the ministry of justice of Baden-Wuerttemberg in Germany has selected ScanSoft Dragon...
539 — The UK Contact Centre Industry: Moving the Goalposts. The opinion of Steve Morrell, Principal Analyst at ContactBabel
One way or another, the UK contact centre industry will change beyond recognition within the next five years. The twin challenges of automation and overseas outsourcing...
538 — Hertz call centre in Dublin, Ireland
index.php?headline=87&visual=24 Banco de Imagens - Daily Picture Banco de Imagens - Centros de Contacto
537 — Hertz chooses Rockwell`s call centre solution at new 30m customer service facility
Hertz, the world's largest car rental company, has further enhanced the sophistication of its call routing capability at its multi-lingual customer service centre...
Repositório
Conteúdos em Português
Repositório
Conteúdos em Espanhol