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2157 — Witness Systems Drives Workforce Optimization Into the Enterprise With Strategic Acquisitions
Witness Systems has acquired Demos Solutions Consulting Group Ltd. (also known as Demos Solutions)...
2156 —
Banco de Imagens - Daily Picture Banco de Imagens-Geral Banco de Imagens-Quem é Quem ...
2155 — Dont Ask If You Cant Act – by Lior Arussy
Despite the tendency of companies in every type of industry to seek customer feedback through...
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626 — Webinar: Verint and CM Insight explore the value of the brand in conversation
Verint Systems, a provider of analytical solutions and enterprise business intelligence for contact centres, is hosting a webinar entitled 'Discovering the Value of the...
625 — Smartphones revive the European smart handheld device market, IDC says
According to IDC, the market for smart handheld devices in Western Europe grew by 121 per cent in the first quarter 2003, driven by strong sales of Smartphones from...
624 — CRM, the Call Centre, and Return on Investment. The opinion of Keith Symondson, Commercial Director, Noetica, UK
It is the aim of most CRM strategies to emulate the old fashioned relationship between a shopkeeper and his known customers. The purpose of those conversations was to...
623 — Fineos releases Fineos 4.0 enterprise platform for banking and insurance
Fineos Corporation, an Irish provider of banking and insurance software, has just announced the general release of Fineos 4.0, its line-of-business software suite of...
622 — Eighty per cent of users prefer e-mail as business communication tool, META Group says
META Group announced findings showing that 80 per cent of businesspeople surveyed believe e-mail to be more valuable than the phone for business communication. The...
621 — GigaWorld 2003 2-4 June, Paris
Today's IT departments are under increasing pressure to deliver more with less and are challenged to align themselves more closely with changing business objectives....
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