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3882 — DiBcom se extiende a nuevos mercados emergentes
La compañía líder del semiconductor que diseña chipsets para la television móvil de alto...
3881 — Consolidación de la alianza entre Blue Coat y Afina
Tras más de cuatro años de trabajo conjunto, la relación comercial entre la multinacional española...
4192 — Vodafone vence prémio para melhor Contact Centre de 2006
A Associação Portuguesa de Contact Centers distinguiu o Contact Center da Vodafone com o prémio...
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758 — FIRST SEMESTER REVIEW: Europe Contact Center launches CITIMATIC Citizen Automatic Communication
Changing the traditional approach of CRM into Citizen Relationship Management, of e-Government into GoVoicement, while integrating data, information, knowledge,...
757 — FIRST SEMESTER REVIEW: Speech technology future trends
In the effort to maintain a global market presence, companies face some tough challenges such as cost effective management of multilingual and translingual processes....
756 — FIRST SEMESTER REVIEW: Reeling back to CeBIT 2003 Legacy for the future
With a decrease of 10 and 17 per cent respectively in the number of exhibitors and visitors, the escalation of Iraqi conflict and the global economical deceleration...
755 — FIRST SEMESTER REVIEW: Customers and agents the weakest links in CRM an insight on Vocalis report
UK businesses are not taking advantages of the opportunities presented by contact centres to support their brands and build customer loyalty. Rather, they are...
754 — FIRST SEMESTER REVIEW: Customer Services: Its a People Thing. The opinion of Chey Garland, CEO of Garlands Call Centres – UK
If you took a representative sample of the population and asked them to recount stories of good and bad customer service, the chances are you wouldn't hear two stories...
753 — NHS starts handling calls on drug side effects
In a pilot scheme, the UK National Health Service call center, NHS Direct call centre now allows patients to report side effects from drugs. It has started in...
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