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4040 — Afina se convierte en el único Centro de Formación Certificada de Avaya en España
La multinacional española especializada en soluciones y servicios globales para Internet/Intranet...
4039 — ILOG anuncia los resultados del segundo trimestre de su año fiscal 2007
El proveedor de componentes de software empresarial y servicios ILOG anuncia que los resultados...
4038 — Afina comercializa el grabador digital de video IP Axis 262+
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1087 — The importance of analytical tools in contact centres. By Robert Wint, marketing director, EMEA, Verint Systems
Picture the scene. A large and successful financial services firm has enjoyed rapid growth as the result of a series of acquisitions, and now owns and operates three...
1084 — Implementing performance management in the contact centre. By Donna Fluss, principal, DMG Consulting
Last week, we previewed the promising new world of contact centre performance management. We established that contact centre performance management could liberate...
1085 — White Paper – Performance Management: Aligning Business Objectives through the Contact Centre. By Donna Fluss, Principal, DMG Consulting.
Every once in a while a new idea or concept comes along that has the potential to change the way we conduct business. Business performance management was conceived to...
1083 — Will Performance Management liberate contact centre managers? By Donna Fluss, Principal, DMG Consulting
Corporate respect for the role, purpose and contribution of contact centres is increasing as senior executives recognise the positive impact they have on the bottom...
1050 — CONTACT CENTER ASSOCIATIONS 2004 – Sheraton Hotel, Lisbon, 23 Feb 2004
Around 2 million people or 1.3 per cent of the European labour force work in contact centres today, making it one of the fastest growing industries in Europe....
1082 —
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