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4073 — Se exponen los beneficios de las reglas de negocio aplicadas a sus políticas de ayudas sociales
El proveedor líder de componentes de software empresarial y servicios ILOG celebrará el próximo 15...
4072 — SAP España premia la excelencia de los partners de su canal de pymes
SAP España ha anunciado la concesión de los Premios a la Excelencia a los partners de su canal de...
4071 — Quota Solutions y la Cámara de Segovia impulsan el uso de las nuevas tecnologías en las PYMES
La compañía española pionera en ofrecer soluciones informáticas de gestión empresarial Quota...
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1161 — Siemens completes acquisition of Insight Consulting
Siemens has completed the purchase of Insight Consulting. The acquisition of the remaining 49 per cent stake in Insight Consulting sees Siemens take complete ownership...
1160 — Quality management and logging drive contact centre success. By Donna Fluss, Principal of DMG Consulting
Quality management (QM) and logging used to be optional in contact centres, but no longer. Today, they are essential for both the success and protection of an...
1159 — German contact centre managers positive about the future, study reveals
The latest study commissioned by Aspect to Strateco to 480 managers of in-house and outsourced contact centres in Germany, Austria and Switzerland reveals the primary...
1158 — Mobile industry leaders announce a mobile top-level domain initiative
Blue-chip companies from the mobile industry have signed a memorandum of understanding to apply for a mobile Top Level Domain ('mobile TLD') from the Internet Corp. for...
1157 — European IP VPN market growing but to level off by 2007, says IDC
The market for standard managed IP VPN services is growing quickly but will flatten significantly by 2007, according to IDC's latest forecast of the Western European IP...
1156 — Major creators of offshore outsourcing, like Datamonitor and McKinsey, play the role of Giorgio Armani and Calvin Klein. Interview with Marian Kostecki, Masterplan
Offshore outsourcing, not least in Eastern Europe, is a hot issue in contact centre managers agenda. But according to Marian Kostecki, an independent contact center...
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