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2170 — 80 per cent of UK contact centres identify agent productivity as `a major issue`
2007 could be the year of the agent. New research conducted by Genesys Telecommunications...
2169 — Genesys honoured with Market Leadership Award `Hat Trick`
Genesys Telecommunications Laboratories, an Alcatel-Lucent company (Euronext Paris and NYSE: ALU),...
2168 — Company announces sales promotion of the agent desktop solution for Aspect Spectrum ACD users
Aspect Software, Inc., the world's largest company solely focused on the contact center, today...
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1191 — Organisations to use BPM for compliance and process management, says META Group
META Group announced the availability of its newest METAspectrumSM In Depth report, covering the business performance management (BPM) market. This market offers an...
1190 — Verint announces reseller agreement with Call Centre Technology
Verint entered into an agreement with Call Centre Technology (CCT), a UK business communications specialist. Under the terms of the agreement, CCT will re-sell Verint's...
1189 — Maximise potential of software licensing to reduce costs, advises Butler Group
Following the recent economic downturn in the IT industry, software buyers now seek greater value for money in every IT investment. This change is pushing the balance...
1188 — Pre-employment training course for contact centres online
The UK Learning and Skills Council (Tyne and Wear) are currently sponsoring e-skills UK to develop a pre employment training course for contact centres sector which...
1187 — Noetica Synthesys selected for new outsourced contact centre of K2 Group
Noetica announced the installation of Noetica Synthesys at data-driven business communication company, the K2 Group. It will be used in their contact centre for...
1186 — Iberdrola migrates telecom network to IP/MPLS backbone
Iberdrola, a Spanish electric utility, has selected the Alcatel IP service router to migrate its telecom network to an Internet Protocol (IP) based backbone. By...
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