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2172 — Jacada announces joint marketing agreement with Avaya
Jacada Ltd. (Nasdaq: JCDA), a leading provider of unified desktop and process optimisation...
4079 — Alcatel-Lucent presenta IP DRlink
Alcatel-Lucent ha anunciado una nueva interfaz específica de grabación (IP DRlink) para su...
2171 — Genesys Announces Customer Interaction Management Platform Version 7.5
Genesys Telecommunications Laboratories, Inc., an Alcatel-Lucent company (Euronext Paris and NYSE:...
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1198 — Capita to provide support to Dixons Group customers
The Capita Group has signed a contract to provide extensive customer contact centre services to Dixons Group from the companys existing call centre facility in...
1197 — Scottish City Cabs talks technology to beat telephone queue blues
Edinburgh Taxi firm City Cabs (Edinburgh) has found a high-tech way to ensure that customers can book taxis quickly however busy the phone lines. City Cabs managers had...
1196 — Teleopti and Damovo provide workforce management solution to Fexco
Fexco (franchisee of Western Union in Ireland, UK and Spain, an Irish provider of global payment services has chosen Teleopti and their partner Damovo to supply a...
1194 — Alcatel develops new CRM connector to provide next generation intelligent contact centers
Alcatel today announced the availability of a new software connector that fully integrates Alcatel Contact Center Solutions with the Pivotal CRM Software suite. The...
1193 — ScanSoft to Host 2004 European Partner Forum on speech technology
Leading platform and solutions providers are invited to join ScanSoft for its 2004 EMEA Partner Forum. This free, educational forum is the place for European-based...
1192 — Kennet and Favonius invest 9m in Fluency Voice
Two European technology venture capital firms, Favonius Ventures and Kennet Venture Partners have joined forces to invest 9m in Fluency Voice Technology, a...
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