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2175 — Sabio and Corizon seminar to show how contact centres can cut agent talk time, reduce agent training times and improve first call resolution
Sabio, the innovative contact centre services and solutions company, and its technology partner...
2174 — Sabio implements Witness Systems voice recording solution for Elsevier
Sabio, the innovative contact centre services and solutions company, has announced the...
2173 — Bluetooth® wireless technology surpasses one billion devices
Bluetooth enabled products are now in the hands of one billion consumers worldwide said the...
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1204 — Witness Systems strives to build a single platform and expand its product suite
In parts one and two of this series, we examined why its important to invest in, or upgrade, QM and logging applications in your contact center and we examined one...
1203 — Case-Study: Banking on reliable communications
Allied Irish Banks, is one of Ireland's leading banking and financial services organisations. It operates principally in Ireland, Britain, Poland and the USA, employing...
1202 — Aspect releases Customer Self-Service Version 7.0
Aspect Communications Corporation, a provider of enterprise customer contact solutions, has upgraded its customer self-service (CSS) solution. An extension of Aspect's...
1201 — Manchester Enterprises selects Captavia for CRM requirements
Taking its lead from Business Link North Manchester, the Manchester Enterprises Group (ME) has chosen Captavia as its replacement CRM system to meet the future business...
1200 — Avaya Global Services appoints Francis Scricco as group vice president
Avaya has appointed Francis M. Scricco, group vice president, Avaya Global Services. Scricco will lead an organisation that consists of more than 7,000 professionals...
1199 — CCA launches CCA Excellence Awards 2004
CCA, the UK body for the customer contact profession, launched the CCA Excellence Awards 2004, which will focus on celebrating the success achieved by call and contact...
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