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4165 — Claves para encontrar los datos que mejoren la comunicación personalizada con el cliente
Luisa es hispana, tiene 55 años, ha criado a cuatro niños y le encanta coleccionar álbumes. Juan...
4164 — AGFEO Telekommunikation lanza un nuevo teléfono con más opciones de configuración
La empresa dedicada a la fabricación de sistemas PBX para la pequeña y la mediana empresa,AGFEO...
4163 — Atos Origin obtiene la certificación ISO 27001:2005 en Brasil
La compañía internacional de servicios de tecnologías de la información Atos Origin, ha obtenido...
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1397 — J.P. Morgan sued over call center overtime
J.P. Morgan Chase & Co . call center employees have sued the bank for overtime work done without pay and in violation of federal labour rules, according to a...
1396 — Best practices in Call Center Communications Optimizing the Interaction Lifecycle. By Apropos Technology
Most call centers have phones on the desktop, probably the ability for people to leave voice mail, maybe an e-mail address. Many even have an ACD to manage simple call...
1395 — Brooktrout integrates TR1000 Product Line with Envox 6
The supplier of media processing, network interface, call control and signal processing products - Brooktrout Technology - has integrated its family of TR1000...
1394 — Envision Leverages eLearning Leadership to Bolster QM, Logging Solutions. By Donna Fluss
In the first five parts of this series, we examined why its important to invest in, or upgrade, quality management (QM) and logging applications in your contact...
1393 — Interactive Intelligence appoints new Executive Vice President of worldwide sales
The global developer of business communications software, Interactive Intelligence, has named Gary R. Blough as its new executive vice president of worldwide sales. In...
1392 — Big Decisions for the Small Call Centers
Small call centers encounter tremendous difficulties in today's competitive markets. If you have 35 call center agents or fewer, you face the difficult task of...
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