Audentify, a provider of contact center technology and a division of Autonomy Corporation announced that Dataforce, a contact center representing a number of the UK’s leading brands, has selected Audentify to automatically monitor and manage all customer interactions, and provide a learning environment for all of its agents.
The Audentify solution can record automatically up to 100 per cent of calls and provides analytic and retrieval. Audentify tracks transactions in a given customer’s campaign, analysing key issues, populating FAQs, measuring script adherence and then retrieving and delivering specific calls to supervisors for evaluation purposes.
2003-11-28
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