· Best Training Programme: Hertz Europe Services Centre
· Best Customer Services Delivery: The Merchants Group (Ireland)
· Best Small or Growing Contact Centre: Hibernian
· International Outsource Partner of the Year: Mitial International Benchmarking Standards – Sykes
· Best Telemarketing Campaign: Hibernian
· Contact Centre Agent of the Year: Joy Clifford, ESB
· Contact centre Manager of the Year: Carolyn Fullen, Banking 365
· Mitial International Quality Development Award: Northern Ireland Electricity
· Best Use of New Technology: Chorus
· Best New Product or Service: ASC Telecom
· Best Contact Centre Supplier: Performix Technologies
· Contact Centre of the Year: Hertz Europe Services Centre
· Lifetime Achievement Award: Trevor Killen, Invest Northern Ireland
2003-11-18
Notícias