Loyalty and Churn for Telecoms Operators is a 4- day conference and workshop examining the most significant issues for operators, in today’s competitive and saturated market. As customer acquisition reaches saturation point, building loyalty and minimising churn among existing customers is now critical to the success of each and every operator in the telecoms market. The conference will address questions like What is the perfect retention strategy? How to make sure that your loyalty programmes actually work? How to create a consistent customer experience to promote customer loyalty? and Which value-added services really do reduce churn?
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Eventos – Conferências