Cobbetts, a UK law firm, is rolling out a WinScribe digital dictation system from SRC after a successful pilot across the firm’s Manchester and Leeds offices. The SRC/WinScribe solution, which was piloted with 28 staff in Cobbetts‘ employment practice area, is now being rolled out across the firm and will encompass up to 300 staff by mid-2004.
Cobbetts has teams split between two offices and the WinScribe system from SRC allows them to interact as a single, trans-Pennine ‘virtual office’. Using the solution, Manchester based secretaries are able to transcribe documents recorded by Leeds-based fee earners and vice versa, thus supporting the firm’s ‘one office / one service’ approach.
“We view Digital Dictation as a way of dramatically improving our document production process with very little change in working practice required from the solicitors. The pilot introduction of WinScribe has allowed us to improve our service delivery to clients by making it easier to prioritise work and speeding up document turnaround across the team,” Cobbetts managing partner, Michael Shaw said.
“The pilot project was initiated in January and has been a total success. The feedback from fee earners and secretaries alike has been extremely positive and we’re now looking forward to extending these benefits across the whole firm,” said Mr Shaw .
“The capability for remote working was a major factor in the decision to choose the WinScribe solution from SRC. During the initial selection process we considered several other systems but none were able to provide the range of flexible input methods – including dictation over the telephone – that WinScribe offers ,” he added.
The SRC solution developed for Cobbetts is based on the WinScribe digital dictation workflow system, with fee earners recording dictations via Philips SpeechMikes in the office and Olympus DS330 hand-held recorders and the telephone when out of the office.
Filipe Samora
2003-05-28
Em Foco – Projecto