Speech recognition technologies and voice-enabled services have been thriving despite the slump in the telecoms and IT industry. Reflecting this industrys vitality and aimed enabling participants to realise the opportunities and challenges underlying voice-enabled services, IIR will host a dedicated event to run from 19-21 May at the Marriott Hotel in Lisbon, Portugal. VoiceXML Italian User Group will also host a post-conference workshop to debate the future of VXML.
Programmes highlights:
Day One, Monday 19 May 2003
9.40 Determining The Revenue Potential And Market Demand For Voice Enabled Services, Sara Radicati, The Radicati Group
10.20 Building The Business Case For Voice Enabled Services And Calculating Timeframes For Achieving ROI, Scott Garlick, ScanSoft
11.30 Assessing The Market Potential Of Offering Hosted Voice Enabled Services, Benjamin Farmer, Datamonitor
12.00 Developing And Deploying Speech Applications To Facilitate Voice Enabled Services, Massimiliano Ferrero, Loquendo
14.00 Provisioning And Deploying Speech Recognition Technologies To Enhance The Profitability Of Your Service Offering, Thomas Scheerbarth, TSystems Nova
14.40 Measuring The Impact Of GPRS On Cell Planning, And The Consequent Impact On Network Performance, Dave Gooding, Cable & Wireless
15.40 Facilitating Customer Self Service Via Interactive Voice Recognition Platforms To Enhance Customer Loyalty & Satisfaction, Eric Jackson, VoiceGenie Technologies
16.20 Building An Accurate Interference Model To Improve Network Performance For Data Traffic, Guntbert Markefka, T-Mobile
Day Two Tuesday 20th May 2003
9.40 Identifying The Key Features Of Voice Enabled Service Platforms For Carriers And Enterprises, William Tall, VoxSurf
10.20 Capitalising On The Convergence Of Customer Facing And Corporate Management Systems On A Single Carrier Voice Platform, Claude Florin, Hewlett-Packard
12.00 Developing Interactive Voice Portals And Personal Assistants To Improve Unified Messaging And Communications, Nuno Beires, Portugal, Telecom Inovação
14.00 Using Speech Mining Technology To Learn About Your Business And Your Customer Interactions, Allen Gorin, AT&T Research
14.40 Optimising Voice User Interface Design, Paul Welham, Marketing Director Telephonetics
15.40 Voice Enabling WAP & SMS To Provide Web Services To Mobile Customers, George Clelland, IBM Software Group
16.20 Identifying The Challenges And Opportunities For Integrating Embedded Speech Solutions Into Mobile Devices, David Rees, Canon Research Centre
17.00 Case-Study: “Examining the Success of Citimatic: Citizen Automated Voice Services Within Citizen Communication Centres”, Manuel Melo and Filipe Samora, Europe Contact Center
Day Three Wednesday 21st May 2003
9.40 Capitalising On The Commercial Opportunities Of Voice Portals For The Retail And Travel Industries, Dominic Cameron, Lastminute.com
10.20 Ladbrokes Case Study: Deploying Speech Activated Solutions’, Jim Falconer, Ladbrokes
11.20 Customising Speech Applications for Small- and Medium-Sized Businesses, Michael X. Zirngibl President, Angel.com
12.00 Mobitel Case Study: Examining Mobitels Deployment Of Voice Enabled Services And Determining Why These Services Have Proved So Successful, Ales Smokvina and Matej Cerne, Mobitel
14.00 thetrainline Case Study: Deploying An ASR (Automatic Speech Recognition) Solution, Bill Hopkins, thetrainline
14.40 Creating New Sources Of Revenue For Mobile Operators Through The Introduction Of Interactive Voice Services, Richard Groome Manager EMEA HeyAnita
15.40 Comparing The VoiceXML And SALT (Speech Applications Language Tag) Standards And Determining Their Role In The Future Of Voice Enabled Services, Scott McGlashan CTO & Co-Founder, Pipebeach & Chairman, VoiceXML Committee W3C Voice Browser Group
16.20 Operator Case Study: Deploying VoiceXML To Deliver Voice Enabled Services, Robert Finan VoiceXML Platform Manager Mobilkom Austria
Filipe Samora
2003-04-14
http://www.iir-conferences.com/site/_confcode.cfm?DirName=CG2078&ConfCode=CG2078&iv=23
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