Managing Director
Manuel Melo
E-mail: manuel.melo@centrodecontacto.com
E-mail Internacional: manuel.melo@europecontactcenter.com
Mobile Phone: + 351 966 555 000
Mobile Fax: + 351 966 599 003
Datamobile: + 351 966 599 002
Manuel Melo, 39 years old, is a Call, Contact Center and Communication Service Center Projects Manager.
Manuel started to focus his career on Telemarketing, Call and Contact Center activities, in 1997, with responsibilities in creating new ways of communication, improving results effectiveness and building strong relationships with customers and citizens. In that assignment, he became involved in developing communications operations for both private companies and public administration and had the opportunity to take part in the largest and integrated multi-channel projects, working with institutions all over Iberia (Portugal & Spain).
Previously, Manuel Melo worked on Direct Marketing and Sales Communication, from 1988 until 1996.
Currently, Manuel is the Manager Director of Point Center Group an Iberia Group that provides products, services and media for Marketing and Sales operations, focused on Contact Center and Communication Performance with two main headquarters:
– the Portuguese Headquarter, based in Lisbon, Portugal, developing services for all the Portuguese language countries and
– the Spanish Headquarter, based in Madrid, Spain, for all the Spanish language countries.
Manuel launched in 2000 two professional portals:
– Centro de Contacto ( www.centrodecontacto.com ): Portal for all the Call and Contact Center professional community;
– PressHit ( www.centrodecontacto.com/presshit ): Portal for all the ICT Information and Communications Technologies professionals.
In 2004, sharing the vision and the market knowledge of the European Union, Manuel managed the kick-off of four new Europe based professional forums:
– Europe Contact Center ( www.centrodecontacto.com/EuropeContactCenter )
– Europe Citizen ( www.centrodecontacto.com/europecitizen )
– Europe Offshoring Center ( www.centrodecontacto.com/offshoringcenter )
– Contact Institute ( www.centrodecontacto.com/contactinstitute )
Need help ? Manuel is available on the Mobile + 351 966 555 000 or on the E-mail manuel.melo@europecontactcenter.com .
International Newsroom – Europe Contact Center:
Editorial Production
E-maill: info@centrodecontacto.com
Central Phone: + 351 213 243 750
Central Fax: + 351 213 243 759
Newsroom in Portugal and Spain:
Central E-mail: info@centrodecontacto.com
Central Phone: + 351 212 739 129
Central Fax: + 351 212 739 135
Portugal Editorial Center:
Editorial Production and Management:
E-mail: info@centrodecontacto.com
Main Office Management and Coordination Center in Lisbon:
Point Center, Lda
Rua do Século, Nº 128, R/C
Apartado 50 102 – 1703-001 Lisboa – Portugal
Spain – Editorial Center:
Editorial Production and Management:
David Perez
E-mail: david.perez@centrodecontacto.com
Main Office – Management and Coordination Center in Madrid:
Point – Centro de Contacto, SL
Calle Ortega y Gasset, Nº 69, 6ª Derecha
Apartado 50 926 – 28080 Madrid – España