BT Retail today announced its continued support for the European Call Centre of the Year Awards 2003 by sponsoring the 8th annual awards ceremony for the second year running. The Awards will take place 16th September at the Hilton Metropole Hotel, Birmingham NEC, UK. The Awards are held in conjunction with the Call Centre Expo, 16-17th September, Birmingham NEC, UK.
Carol Borghesi of BT Retail’s Customer Contact Centres comments, “We believe that the European Call Centre of the Year Awards are the most prestigious and respected in the call and contact centre market and play a significant role in the development of the industry as a whole. We are supporting the awards as they truly reward best business practice and innovation and recognise the crucial role that call centres play in ensuring that their customers achieve success.”
An independent panel of consultants will be judging the Awards. Short listed companies will be visited by the judges in June and July this year, and the winners will be announced at the annual gala dinner and presentation evening in front of 1000 guests.
Award Winning Categories for 2003
· Best Call Centre Recruitment Practice
· Best Call Centre Training
· Best Call Centre Culture
· Best Call Centre Environment
· Best Outsource Relationship
· Best Customer Experience
· Best Customer Management Programme
· Best Use of Technology, sponsored by Invest NI
· Best Call Centre Under 50 Seats
· Best Call Centre Improvement in Performance
· Call Centre Advisor of the Year
· Call Centre People Manager of the Year
· Call Centre Support Professional of the Year
· Campaign of the Year
· Industry Champion, sponsored by BT Retail
· Judges Special Award
· Best Product of UK Call Centre Expo 2003
· European Call Centre of the Year
· European Call Centre Professional of the Year
· Certificates of Excellence
2003-04-01
http://www.callcentreawards.com
Notícias