Telisma, the French provider of speech technologies for telecommunications announced the opening of a sales office in Munich as one more step in its strategy of European expansion. Telisma‘s Munich base will enable the company to support the major German speaking European countries such as Germany, Austria and Switzerland as well as the emerging Eastern countries.
“The next few years will bring great market opportunities in Europe. However, because there is a strong linguistic and cultural component to our activity, having local experts and offices is a must to develop our business. With 60 million subscribers – and 10 million more expected before the end of 2005 – Germany is the largest market for mobile communication in Europe, explains Loïc Gonnet, VP Sales at Telisma
Because speech recognition technologies allow for dramatic reduction costs in call centres, and can now handle complex self-service transactions, Telisma will also prospect the enterprise markets, both in German-speaking Europe and in the emerging Eastern countries, which are looking for such solutions, Mr Gonnet added.
This year, the German market will witness the rise of multimodal applications, which will merge mobile communication (speech) and the internet (text & graphics). Speech-enabled applications with a visual user interface on PDA´s or mobile phones will allow mobile access to internet services (such as games, infotainment or location based services. Moreover, a new law in Germany will allow customers to change mobile provider while still keeping the same mobile number.
2003-02-17
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