Martin Dawes Systems, provider of CRM and billing solutions to telecom operators and service providers, has launched its new billing analysis tool, Analyser. The new software offers corporate clients an insight into their employees usage of the increasingly complex mix of converged voice and data communications services in use in todays enterprise environment.
Available as an online self-service tool to corporate users, Analyser gives operators corporate customers the opportunity to pinpoint anomalies and identify areas for potential cost savings. The tool offers the ability for corporate finance departments to report on specific criteria, selecting and viewing data from multiple billing accounts for various periods, call types and handsets across different departments giving them the option to dynamically model and report on alternative views of the organisation. At the same time, this electronic billing analysis tool helps operators minimise support costs and provides their corporate customers with a valuable additional service.
Analyser is available immediately on an Oracle platform. According to Tony Wilson, Martin dawes Systems CTO; The range and diversity of communications services on offer today means its increasingly difficult for corporates to monitor and control costs. Analyser provides these important customers with a window into how employees are using the various services from their operators. Users can drill down and examine activity and usage in detail, addressing anomalies and reducing costs.
2004-03-07
Notícias – Press-Releases